Seva
Online now

Trust & Security

Your money
deserves protection.

Security is not a feature we bolt on. It is the foundation every part of Savey is built on — from the first line of code to the last check before release.

Security at every layer

"Security is not a feature.
It is how we build."

How we protect you

Three pillars of protection.

Account Security

  • Multi-factor authentication on every login
  • Biometric unlock on supported devices
  • Real-time monitoring for unusual sign-in activity
  • Instant account lock on suspicious behaviour
  • Session management — see and revoke active devices

Money Protection

  • Funds held with our licensed partner
  • Your money is kept separate from Savey's operating accounts
  • Transaction confirmations for all outbound transfers
  • Daily transfer limits with user-controlled adjustments
  • Instant freeze and dispute tools in-app

Data Protection

  • End-to-end encryption in transit (TLS 1.3)
  • Encryption at rest for all stored financial data
  • Strict data minimisation — we only collect what we need
  • No sale of your personal or financial data, ever
  • NDPC-registered data controller
Fraud & Financial Crime

We fight fraud before it reaches you.

Savey uses continuous transaction monitoring to detect and block suspicious activity in real time. Our fraud detection runs on every transaction — not just at login.

  • Automated fraud scoring on all outbound transactions
  • Machine learning models trained on Nigerian fraud patterns
  • Velocity checks to catch account takeover attempts
  • Instant notification when any transaction occurs on your account
  • In-app "This was not me" dispute flow — freeze and report in under 30 seconds
  • Dedicated fraud response team available via Seva chat
Fraud prevention pipeline — Verify, Assess, Monitor, Review, Respond
Infrastructure pipeline — secure systems, access controls, monitoring, recovery
Our Infrastructure

Built to stay up. Built to stay safe.

Savey runs on enterprise-grade cloud infrastructure with redundancy across multiple availability zones. We are built for reliability and designed to keep your data safe even when things go wrong.

Encrypted storage
All data encrypted at rest using AES-256.
Secure transit
TLS 1.3 enforced on every API connection.
Penetration testing
Regular third-party security audits and pen tests.
Incident response
Documented response playbooks with defined escalation paths.
Access controls
Role-based access; engineers cannot access your data without audit trail.
Uptime monitoring
Continuous health checks with automated alerting.
Privacy & Compliance

Your data belongs to you.

Savey is registered with the Nigeria Data Protection Commission (NDPC) as a data controller. We follow the Nigeria Data Protection Act 2023 (NDPA) and align with internationally recognised privacy standards.

  • NDPC-registered data controller — registration verifiable at ndpc.gov.ng
  • We do not sell, rent, or trade your personal or financial data
  • Data retention policies — we only keep data for as long as legally required
  • You can request a full export or deletion of your data at any time
  • Privacy-by-design approach: data minimisation built into every feature
  • Clear, plain-language Privacy Policy — no legal obscurity
Transparency & Incident Response

We will always tell you what happened.

If something goes wrong — a breach, an outage, a fraud incident affecting your account — we commit to telling you promptly, clearly, and completely. No corporate language. No hiding behind press releases.

01
Detect
Automated monitoring flags anomalies within minutes of occurrence.
02
Contain
Affected systems are isolated immediately to limit impact.
03
Notify
Affected users are notified within 24 hours by email and in-app alert.
04
Resolve
Root cause identified, remediated, and documented.
05
Report
NDPC notified within 72 hours where required by law.
06
Review
Post-incident review published in our changelog where appropriate.
Real-time

System Status

Check the live status of all Savey services — payments, savings, authentication, and the Seva AI.

Savey system status
Security disclosure

Report a Concern

Found a potential security vulnerability? We take every report seriously. Email our security team directly and we will respond within 48 hours.

security@getsavey.com
Trust — Your Account, Your Money, Your Data, Our Infrastructure

Built with trust.

Every feature, every release, every line of code — reviewed with your security in mind.